Previous issue | Next issue | Archive

Volume 7 (4); 25 December 2017

Research Paper

Critical success factors on credit field in export development bank of Iran and prioritizing them by analytic hierarchy process

Kabaranzade Ghadim MR, and Kordnouri AH.

J. Educ. Manage. Stud., 7(4): 38-45, 2018; pii:S232247701700004-7

Abstract
Present paper aims at identifying and studying critical factors on credit in Export Development Bank of Iran (EDBI) and prioritizing them by analytic hierarchy process (AHP) approach. By reviewing studies on critical success factors in the field of credit of banks, relevant factors are extracted and by using the opinions of experts and credit customers, critical success factors are extracted and identified. Finally, 20 success sub-factors are identifies and categorized in three main groups including employees, facilities and credit infrastructures. By using AHP, critical success main and sub- factors are prioritized by credit experts and customers. According to results from experts, credit infrastructure has the highest importance among critical success factors followed by credit facilities, services and infrastructures. By analyzing the data, the hypothesis of this research were explored and it was found that among the critical success factors only infrastructural loans factor was of great difference in the view points of experts and customers. Also, in the subgroup factors some useful results were gained that they are completely explained in the research.  Considering the obtained results and priorities and considering available resources and facilities, credit managers and decision makers are able to plan to improve status quo.

Keywords: Export Development Bank of Iran (EDBI), critical success factors, experts, Analytic Hierarchy Process (AHP)

[Full text-PDF]

Previous issue | Next issue | Archive

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.